Definitions The Company means Wholesale Book Supplies. The Customer means the person who buys or agrees to buy goods from the Company.
Product Specifications The Company warrants that the goods will at the time of delivery correspond to the description given by the Company. It is the responsibility of the Customer to check the compatibility and suitability of goods for any particular purpose before ordering. Publishers may however make minor modifications to text and images at any point without notification.
Payment The Company’s normal terms of business are payment to be made prior to despatch of the goods. The contract will be deemed as active once the company has received payment in full.
Delivery Normal delivery of all stock items will be 3 to 4 working days, but is subject to availabilty of stock. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the Customer. The risk in the goods shall pass from the Company to the Customer upon delivery of such goods to the customer.
Damages and Shortages The Customer shall report any damage or shortage to the Company and the carriers in writing within 7 working days of delivery. All items must be checked before signing a proof of delivery from the courier if damage is present this must be written on the proof of delivery. Provided prompt notice of transit damage or loss is given, and provided it is proved to the Company's satisfaction that such damage occurred in transit in the UK but not otherwise, the Company will refund, repair or replace such equipment free of charge to the Customer. this does not effect your statuary rights as a consumer.
Complaints Any complaints must be reported to the Company by e-mail or in writing We endeavour to respond to all complaints within 5 working days. At this point we will give a clear outline of any action that we will need to take and confirm a time scale to resolve any such complaint we expect all complaint to be delt with within 28 days.
Returns All goods are supplied on a firm sale basis only and not as sale or return unless otherwise agreed in writing. Unless otherwise stated, all publications listed on this site are current editions. Items which are not current will generally be listed in the clearance section and the fact that it is an old edition will be highlighted in the product description. Publishers frequently revise the material in their publications and consideration should be given by the customer to running down stocks when a publication date for a new edition has been announced. The company will endeavour to inform the customer at the time of ordering if a new edition of a title is imminent, but no guarantee can be provided by the company to supply this information - publishers frequently revise titles at short notice.
Distance Selling Regulations The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions
The Distance Selling Regulations give consumers a 7 working day cancellation period - starting the day after receipt of the goods.
To cancel the contract under the terms of the Direct Selling legislation the company must be contacted in writing within 10 days of receipt of the goods. The company will then contact the customer with a authorisation number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification.
Customers may return specified goods without reason for a refund. This excludes goods made to the consumer’s specifications. It does not apply to goods intended for everyday consumption. Video recordings or computer software unsealed by the consumer are also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring, the goods until satisfactory receipt at the company will be borne by the customer.
The customer will be refunded in full within 30 days of cancellation of the contract.